Customer Service Representative

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted few hours ago

Fresher Job

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About the job

Were Hiring | Service & Operations Executive (Associate Level)

Location: Noida

Work Mode: Full-Time | Work from Office

Working Days: Monday to Saturday (Sunday Fixed Off)

About Emo Matrix

Emo Matrix is a growing organization in the psychology and mental health education space, focused on delivering high-quality learning experiences and seamless learner support.

Role Overview

We are looking for a Service & Operations Executive who will play a key role in managing learner support, internal coordination, and day-to-day operational activities. This role is ideal for freshers or early-career professionals looking to build a robust foundation in operations and service management.

Key Responsibilities

- Handle learner queries and service requests via WhatsApp, calls, and email
- Support onboarding, enrollment follow-ups, and documentation
- Coordinate with academics, sales, and tech teams for smooth service delivery
- Maintain records, trackers, and MIS reports
- Assist in session scheduling, app access, certificates, and course logistics




- Ensure timely resolution of issues and maintain a positive learner experience

Eligibility & Requirements

- Graduate in any discipline (Psychology background is a plus)
- 02 years of experience (Freshers are welcome)
- Good communication and coordination skills
- Comfortable working in a fast-paced office environment
- Basic knowledge of Excel / Google Sheets / CRM tools is an advantage

What We Offer

- Structured learning and growth opportunities
- Exposure to operations in the education & mental health domain
- Supportive and collaborative work culture

Interested candidates can apply via DM or email at: [email protected]

At Emo Matrix, operations power experiencesand people make it happen.

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Service Representative - Fresher (Noida)
🏢 Emo Matrix Group
📍 Noida