Role Overview

We are seeking a highly skilled Sr Service Now HRSD Developer
with strong hands -on experience in ServiceNow HR Service Delivery (HRSD) to
lead configuration, development, and customization across the HRSD scope. The
ideal candidate will have deep technical expertise, robust scripting skills,
and the ability to design and deliver complex HRSD solutions while guiding
development teams and collaborating closely with stakeholders.

Key Responsibilities

HRSD Configuration & Development

- Lead
and execute end -to -end configuration and development across the ServiceNow
HRSD module.

- Design
and implement scalable HRSD solutions using out -of -the -box functionality
with required customizations.

- Act
as a technical lead, guiding junior developers and ensuring adherence to
ServiceNow best practices.


Employee Document Management (EDM)

- Configure
and manage Employee Document Management within HRSD.

- Implement
document retention rules, access controls, and visibility policies.

- Ensure
compliance with organizational and regulatory requirements for employee
documents.


Lifecycle Events & Journeys

- Configure
and manage Lifecycle Events including Journeys for various employee
stages.

- Design
personalized and automated employee experiences aligned with HR processes.






Employee Relations

- Configure
and manage Employee Relations cases.

- Implement
functionality for involved parties, interviews, evidence management, and
case tracking.

- Ensure
secure handling of sensitive employee data through appropriate controls.


Access Management

- Configure
roles and groups within HRSD.

- Manage
manual access assignments and ensure proper access governance.


AWA – Live Agent & Virtual Agent

- Configure
Agent Workspace / Advanced Work Assignment (AWA) for HR use cases.

- Design
and manage Live Agent and Virtual Agent interactions.

- Configure
HR Topics and conversational flows to improve employee self -service.


Scripting & Custom Development

- Develop
and maintain custom scripts using JavaScript (Business Rules, Script
Includes, Client Scripts, UI Policies).

- Troubleshoot
and optimize existing scripts and configurations.


Dashboards & Reporting

- Develop
advanced dashboards and reports to support HR and leadership
decision -making.

- Create
and manage database views and implement interactive filters for enhanced
analytics.






Integrations

- Design
and support integrations using REST APIs.

- Collaborate
with external systems and teams to ensure seamless data exchange.


HRSD Case Management

- Configure
HR Case Management using Workflow Designer.

- Implement
and manage ACLs, Record Producers, and HR Services.

- Ensure
efficient case routing, automation, and SLA adherence.

Required Skills & Qualifications

Technical Skills

- Strong
hands -on experience with ServiceNow HRSD module.

- Expertise
in HRSD configuration, customization, and case management.

- Proficiency
in JavaScript for ServiceNow scripting.

- Experience
with AWA, Live Agent, Virtual Agent, and conversational design.

- Strong
knowledge of Workflow Designer, ACLs, Record Producers, and HR Services.

- Experience
with REST API integrations.


Leadership & Soft Skills

- Proven
ability to act as a Tech Lead, mentoring and guiding development teams.

- Strong
problem -solving skills and ability to handle complex technical scenarios
independently.

- Excellent
communication and stakeholder management skills.


Preferred Qualifications

- ServiceNow
HRSD certifications.

- Experience
in large -scale or enterprise ServiceNow implementations.

- Familiarity
with Agile/Scrum delivery methodologies.