Role Overview

We are looking for an experienced ServiceNow HRSD Architect to design, drive, and
optimize HR Service Delivery (HRSD) solutions on the ServiceNow platform. The
ideal candidate will combine strong HRSD domain expertise, Platform
Analytics knowledge, and stakeholder management skills to translate
business needs into scalable and effective ServiceNow solutions.

Key Responsibilities

HRSD & ServiceNow Architecture

- Act
as a subject matter expert for ServiceNow HR Service Delivery (HRSD) modules and platform capabilities.

- Design
and architect HRSD solutions leveraging out -of -the -box ServiceNow
functionalities with minimal customization.

- Make
informed decisions while handling complex technical and business
scenarios independently.


Platform Intelligence & Analytics

- Design,
develop, and maintain ServiceNow reports, dashboards, and performance
analytics.

- Leverage Platform Analytics / Performance Analytics to deliver actionable
insights for HR and business stakeholders.

- Ensure
data accuracy, consistency, and meaningful visualization for
decision -making.


Business & Process Consulting

- Work
closely with business stakeholders to understand requirements and
translate them into technical solutions.

- Recommend process improvements based on ServiceNow system capabilities and
best practices.

- Ensure
solutions align with organizational goals and improve HR service
efficiency.






Stakeholder & Communication Management

- Serve
as a key point of contact for stakeholders across HR, IT, and business
teams.

- Effectively
communicate technical concepts to non -technical users and end users.

- Lead
discussions, workshops, and design sessions with clarity and confidence.


Collaboration & Delivery

- Collaborate
with ServiceNow developers and front -end teams to ensure correct
implementation of designed solutions.

- Review
and guide development work to ensure architectural standards and platform
best practices are followed.

- Support
testing, deployment, and post -go -live activities as needed.


Required Skills & Qualifications

Technical Skills

- Strong
expertise in ServiceNow HR Service Delivery (HRSD) module.

- Hands -on
experience in ServiceNow Reporting, Dashboards, and Platform Analytics.

- Deep
understanding of ServiceNow out -of -the -box functionality and
platform architecture.

- Ability
to work independently and make architectural decisions in complex
situations.


Business & Soft Skills

- Strong business acumen with the ability to translate business needs into
technical requirements.

- Excellent stakeholder management and communication skills.

- Comfortable
interacting directly with end users and senior stakeholders.

- Ability
to explain complex technical concepts in a straightforward, understandable manner.


Preferred Qualifications

- ServiceNow
HRSD or Platform certifications (preferred).

- Experience
working in enterprise -scale ServiceNow implementations.

- Exposure
to Agile / ITSM delivery environments.