Job Description – Lead IT Administrator

Job Location: Kolkata - Beckbagan (Work From Office)

Experience Required: 3–4 years of relevant IT Administration (preferred Team Leadership experience of 2 years)

Employment Type: Full-Time

Qualification: Any Graduate (Preferred in Computer Science, IT)

Relevant certifications such as CCNA, MCSA, AWS/Azure, ITIL, or CISSP will be an added advantage.

Joining: Immediate (Max 15-day Notice)

Key Responsibilities

1. Infrastructure Monitoring & Uptime Management

- Monitor business uptime, network stability, servers, internet, and cloud services.

- Ensure proactive monitoring to minimize downtime and service disruptions.

- Mentor Team to manage user accounts, permissions, and access controls across systems.

- Team Leadership & Service Delivery

- Lead the IT Administration team, ensuring proper allocation and closure of incident/service tickets within the defined TAT.

- Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance.

- Provide guidance on escalated L3 technical issues and day-to-day bottlenecks.

- Business Continuity & Disaster Recovery

- Manage data lifecycle processes, including backup, archival, and recovery strategies.

- Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.

- Vendor & Cost Management

- Oversee IT vendor management,



procurement and financial settlement of service providers, hardware, software vendors and cloud partners.

- Optimize technology and cloud service costs while ensuring service quality.

- Cybersecurity & Infrastructure Enhancement

- Implement robust online infrastructure and cybersecurity frameworks.

- Conduct risk assessments, audits, and periodic security reviews.

- Ensure compliance with IT security and organizational policies.

- Asset & Knowledge Management

- Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets.

- Conduct IT awareness and technology training programs for employees.

- Coordinate with organizational stakeholders on the improvement and adoption of new technologies.

Key Skills & Competencies

- Solid expertise in Windows/Linux server administration, networking (LAN/WAN/VPN), with knowledge of cloud platforms (AWS/Azure/GCP), and ITSM tools.

- Hands-on experience and practical knowledge in Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices.

- Leadership abilities to manage and mentor IT support/admin teams.

- Strong troubleshooting, root cause analysis, and escalation management at L3 level.

- Knowledge of IT compliance, audits, and governance.

- Excellent vendor negotiation and cost optimization skills.

📌 Hiring || Lead IT Administrator - Kolkata
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📍 Kolkata