Remote: Hybrid

Kenvue is currently recruiting for a:Customer Service Specialist (Supply Chain)What we doAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.Who We AreOur global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.Role reports to:Customer Service Manager Distributor Markets - MENAP and KSALocation:Asia Pacific, India, Karnataka, BangaloreWork Location:HybridWhat you will doKenvue is currently recruiting for:Customer Service Specialist This role reports to Senior Customer Service Executive and is based in Bangalore.Who we areOur global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage. For more information, click here.What we doAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE® and JOHNSON’S® that you already know and love.



Science is our passion; care is our talent.General InformationJob TitleCustomer Service SpecialistReports toSenior Customer Service ExecutiveFunctional GroupSupply ChainLocationBangaloreMain Responsibilities The “Customer Service Specialist” is responsible for managing & monitoring end to end order processing, preparing order reports & analysis, investigating and resolving customer complaints and providing in-depth information to customers & internal stakeholders.Key ResponsibilitiesOrder & Customer ManagementNew Customer setup A-Z (SAP & MDGC)Receive customer orders through Distributor Gateway portal, reviewing, idoc monitoring & resolution, processing deliveries, customer alignmentsOrder maintenance including master-data updates (code, MOQ, shipping point, incoterms), pricing check & update, stock availability check and allocations, order change & cancelationsCustomer relationship management including (bi) monthly reviews, order alignments, follow ups, claims and complaintsCollaborate with cross-functional teams (Supply Chain team, Commercial team, Operation, Regulatory Affairs, Finance) to achieve monthly sales targetManage manual orders like sample & inter-affiliate stock transfer orders (e.g. KSA STO)Monitor monthly revenue progression through daily order and availability checks, delivery creation, risk assessmentInvoice management included but not limited to Proforma Invoice processing, invoice changes and correctionsReporting & Analysis Report revenue progression through analysis of open orders, shipped orders, risk factors and balance to goOpen order management, backorder and UFR report review and reason codingSupport Customer Survey (when needed) and handle action plansAnalyze reports and data to identify areas for improvementClaims, Compliant and Compliance Claims and complaint management: CRM user application (DSI DSE, QA, Pricing, return etc),



support in investigation and closure of claims in CRM & SAPReview and analyze customer claims and complaints to identify trends and ensure compliance with company policiesSupport Audit requirements when necessaryAcquire knowledge of the Quality Management System that has been adopted by the Business Cluster of Marketing Companies and the relevant Quality System Procedures that are applicable to the job through inclusion of related processes and procedures in the individual training plan. Maintain 100 % adherence Kenvue training plan timeliness and ensure appropriate application of relevant Quality and Compliance processes and procedures to the job. Report any non-compliances or deviation to the Commercial Quality and Compliance functions of the sub-cluster in AMET What We Are Looking ForRequired QualificationsEducation and Experience:Minimum of 3-6 years of experience in customer service or related fieldAssociate's degree or equivalent education level preferredLanguage proficiency – English & ArabicWorking hours and holidays as per UAE time and calendarExcellent communication and interpersonal skillsStrong problem-solving abilities, owner’s mindset and attention to detailAbility to work effectively in a quick-paced and dynamic environmentStrong understanding of consumer products industry and competitive landscapeAbility to analyze data and make decisions to drive required business resultsExperience in budget management and cost controlProficiency in MS Office applications and other relevant softwareWhat’s In It For YouCompetitive Benefit PackagePaid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!Learning & Development OpportunitiesEmployee Resource GroupsKenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

📌 Customer Service Specialist (Supply Chain) (Bengaluru)
🏢 Kenvue
📍 Bengaluru