Job Description Designation: Client Engagement Executive N Function: Operations N Reporting to: Assistant Vice President N Location: HSR Layout - Bangalore (Centralized Team) N Portfolio Size: Up to ~100 clients per concierge N CTC range: 18 - 20 LPA N n Role Summary NOwn the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality. N n What This Role Broadly Cover N n Solving Client Needs N
- Expediting orders, custom design requests, and repairs N
- Facilitating discounts and previews of custom designs before an order is placed N
- Connecting clients within-house stylists for personalized suggestions N
- Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end N Building Memorable Experiences N
- Designing and delivering moments that feel personal and distinct — not a standard service interaction N
- Managing invitations, referrals,



and milestone gestures for the client portfolio N n Core Traits N
- Warm, articulate communicator with a 5-star hospitality service standard N
- Composed and solution-oriented under pressure — resolves issues calmly and decisively N
- Robust ownership mindset — chases outcomes internally until resolved N
- Creative instinct for curating experiences clients will remember N
- Discreet and detail-oriented with client information N n Working Rhythm N
- Standard business hours, with extended availability for urgent client needs (not round-the-clock) N
- Individual performance goals (e.G. client satisfaction, retention, responsiveness) N
- Backup/pod coverage ensures clients always have a contact during leave N n Who We're Looking For N4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling N— strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained. N

📌 Customer Engagement Executive (Maharashtra)
🏢 BlueStone
📍 Maharashtra