Job Description Job Description – Customer Support Executive (Mid-Level) N Position: Customer Support Executive (Mid-Level) N Department: Customer Support / Client Services N Experience: 3–5+ Years N Location: Mohali NRole OverviewnWe are looking for a customer-focused and proactive Customer Support Executive to deliver exceptional support to clients using our trading platforms and financial services. The ideal candidate will have hands-on experience in customer support, strong troubleshooting abilities, and excellent communication skills. This role involves assisting clients with platform-related queries, coordinating with internal teams to resolve technical issues, and ensuring a seamless customer experience. N Key Responsibilities Nn Serve as the primary point of contact for customer enquiries received through email, chat, phone, and ticketing systems. N Provide timely, accurate, and professional support to clients using ActTrader platforms and related products and services. N Troubleshoot platform, account, and service-related issues while ensuring prompt resolution within defined service levels (SLAs). N Escalate complex technical issues to Product, IT, or Development teams and follow up until resolution. N Assist clients with account-related processes, platform navigation, product information, and general operational queries. N Monitor and manage support tickets, ensuring proper categorization, prioritization, documentation, and timely closure. N Maintain high levels ofcustomer satisfaction by delivering excellent service and proactive communication throughout the support process. N Create, update, and maintain knowledge-base articles, FAQs, user guides, and internal support documentation. N Collaborate with cross-functional teams, including Product, Operations, Compliance, and Technical Support, to resolve customer issues efficiently.



N Identify recurring customer issues and recommend process improvements to enhance service quality and operational efficiency. N Stay updated on platform enhancements, product releases, and industry developments to provide accurate customer guidance. N Adhere to company policies, regulatory requirements, and data security standards while handling customer information. Nn Required Qualifications & Skills Nn Bachelor's degreein any discipline; a degree in Business, Finance, Information Technology, or a related field is preferred. N 3–5+ years of hands-on experience in Customer Support, Client Services, Technical Support, or Helpdesk operations. N Excellent verbal and written communication skills with a strong customer-first mindset. N Strong analytical, troubleshooting, and problem-solving abilities. N Ability to manage multiple customer requests while maintaining accuracy and responsiveness. N Experience using CRM platforms and ticketing systems such as Zendesk, Freshdesk, Salesforce, Jira Service Management, or similar tools. N Strong organizational skills with the ability to work effectively in a fast-paced environment. N Proficiency in Microsoft Office and general computer applications. Nn About Finvasia NFinvasia is a multi-disciplinary, multinational organisation operating across financial services, Ntechnology, real estate, and healthcare. Over the past 13+ years, Finvasia has built and Nmanaged global platforms serving millions of clients across 180+ countries. NWith a portfolio of brands including Fxview, Shoonya, ACT Trader, CapitalWallet, Zulutrade, NAAAfx, Gini Health, bodyLoop, StackFlow, and more, Finvasia offers a team-oriented and Ndiverse work environment with global exposure and opportunities to work across Ncutting-edge technologies. NFinvasia is an equal opportunity employer, committed to diversity, inclusion, and a Nsupportive workplace culture

📌 Customer Support Executive (Punjab)
🏢 Finvasia
📍 Punjab