Basic Function Provide Level 2 application and platform support for the Puma platform, a business‑critical enterprise system used by Wolters Kluwer teams. The role focuses on platform reliability, infrastructure monitoring, incident investigation, post‑maintenance validation, and operational automation for systems hosted on AWS, running on Linux and Windows, and built using Java, .NET, messaging middleware, and relational databases. The Puma platform includes Java workers, Apache Tomcat, ActiveMQ, NGINX, ELK logging, Zabbix monitoring, and Oracle / SQL Server databases. The position is based in India and works in close coordination with Operations, DevOps, Observability, Security, and L3 Application teams to ensure platform stability, availability, and production readiness. Essential Duties and Responsibilities Monitoring & Incident Management Monitor AWS infrastructure, application services, workers, and platform health using Zabbix and ELK Stack. Analyze alerts, metrics, logs, and queue states to identify issues before business impact. Provide Level 2 investigation and resolution for incidents related to: Linux / Windows servers Java applications and Tomcat ActiveMQ messaging NGINX reverse proxy Oracle and SQL Server databases Perform triage and impact analysis, using logs and system metrics to isolate root causes. Post‑Maintenance & Validation Coordinate and verify post‑patch activities after OS, middleware, and database patching. Validate application behavior, worker processing, and integrations after maintenance windows. Collaborate with Operations teams to identify performance degradation, regressions, or side effects introduced by changes. Root Cause Analysis & Escalation Perform root cause analysis (RCA) focusing on infrastructure behavior, resource utilization, middleware behavior, and recurring patterns. Act as a technical interface between L2 support, DevOps, Infra, and L3 development teams by providing: Logs (ELK) Metrics System evidence Reproducible findings Trigger and manage structured escalations when configuration changes, infrastructure updates, or code fixes are required. Operational Improvement & Automation Support incident prevention initiatives by identifying trends and proposing automation. Contribute to alert tuning, health checks, and monitoring improvements in collaboration with Observability teams. Develop and maintain operational scripts using Shell or Python for diagnostics, remediation, and routine tasks. Documentation & Readiness Document support procedures, runbooks, and troubleshooting guides in Confluence. Support operational readiness and go‑live activities for platform changes and releases. Participate in knowledge transfer (KT) sessions with Development, DevOps, and Operations teams. Provide operational metrics related to availability, incidents, stability, and platform KPIs. Other Duties Participate in shift‑based on‑call and support coverage, including evenings, weekends, and holidays as per roster. Perform additional operational tasks as required based on platform and business needs. Job Qualifications Education Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience. Experience 3 to 7 years of experience in Level 2 application / platform / DevOps‑oriented support roles. Hands‑on experience supporting AWS environments (EC2, storage, basic networking). Strong experience with Linux (RHEL) and Windows Server troubleshooting. Experience supporting Java‑based applications in production environments. Experience with Apache Tomcat (deployments, configuration, logs). Experience supporting ActiveMQ or similar messaging platforms. Hands‑on experience with ELK Stack (Elasticsearch, Logstash, Kibana). Experience using Zabbix or similar monitoring tools.



Experience supporting Oracle and Microsoft SQL Server databases. Experience validating application behavior after database or OS patching. Solid incident handling and RCA ownership experience. Technical Skills Java application support (JVM logs, worker processes – no coding required). Linux OS‑level troubleshooting (CPU, memory, disk, processes). SQL basics for diagnostics and validation. Shell scripting and/or Python for automation. Experience with Git / SVN is a plus. Experience with Jira and Confluence for incident and documentation workflows. Desirable Skills NGINX reverse proxy exposure. .NET / Lynkx application awareness. Perl scripting exposure (health checks, batch processing). AWS RDS (SQL Server / Oracle) awareness. Certificate handling and security basics. ITIL process awareness. CI/CD or release support exposure. Citrix / AppStream exposure is a plus. Soft Skills Strong written and spoken English communication skills. Ability to work with global teams across time zones. Strong analytical thinking and problem‑solving mindset. Ability to manage multiple incidents and priorities independently. Collaborative and pragmatic approach with Operations, DevOps, and Development teams. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today,



nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.Wolterskluwer.Com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being advantages provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

📌 Devops And Infrastructure Support Engineer (Pune)
🏢 Wolters Kluwer
📍 Pune