Role: Hub Operation Manager Location: Delhi/Hamirpur Exp: 5-10 Yrs Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen t.
Key responsibilities may inclu d e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur es.
Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco ls.
Troubleshooting technical issues during exams and coordinating with IT support if need ed.
Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali ty.
Monitoring exam center compliance with security protocols and regulatio ns.
Managing vendor relationships related to exam center operations (catering, security, etc .):Training, and supervising exam center staff to ensure high-quality service delive ry.
Performance evaluation and development of the exam center t eam
Reporting and Analys is:
Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba ck.
Identifying areas for improvement and implementing necessary adjustments to optimize operati ons
Client/TC management Coordinati on: Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa ms.
Addressing client concerns and providing timely updates on exam center operati ons
Approaching current clients for capacity addit ion Required Ski lls: Strong organizational and planning skills to manage multiple tasks simultane ously
Excellent communication and interpersonal skills to interact with candidates, staff, and cl ients
Problem-solving abilities to address unexpected issues during exams
Technical proficiency to operate exam delivery systems and basic troublesho oting
Leadership qualities to motivate and manage a team Thanks & Re gards, HR TAG