Job Summary We are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers.

The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards.

Key Responsibilities • Respond to customer queries via phone, email, and chat in a timely and professional manner. • Resolve customer complaints and provide appropriate solutions. • Record customer interactions and maintain accurate records in the CRM system. • Escalate complex issues to the relevant teams and follow up until resolution. • Coordinate with internal departments to ensure timely issue resolution. • Educate customers about products, services, and best practices. • Maintain customer satisfaction by providing prompt and effective support.



• Prepare daily and weekly customer support reports. • Ensure adherence to company policies and service quality standards.

Required Skills • Excellent verbal and written communication skills. • Strong problem-solving and analytical abilities. • Customer-centric attitude with positive interpersonal skills. • Ability to multitask and work under pressure. • Basic knowledge of MS Office (Excel, Word, Power

Point). • Familiarity with CRM software is an added advantage.

Qualifications • Bachelor's degree in any discipline. • 0–2 years of experience in customer support, customer service, or a similar role. • Strong verbal and written communication skills in English and Hindi, Telugu are mandatory.

📌 Customer Support Executive (India)
🏢 Kritsnam Technologies
📍 India