JOB SUMMARY : The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac’s electricity generation and power reliability equipment. MINIMUM QUALIFICATIONS: Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc .

Must be familiar with programming of different controllers such as H100, Power

Zone, Com

Ap, Cummins Proto

Node/ PCC, CAT EMCP, Deep Sea 86XX etc .

Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc .

Must have worked with various PQ measurement instruments such as Veris, Accu

Energy, Schneider etc and instrument transformers .

Must be aware of safe practices working with electrical equipmen tShould be conversant with Microsoft Azure Cloud or AWS Clou dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#,



Jav aMust be able critical thinker and have excellent time management skill s4-5 years of total experienc e PREFERRED QUALIFICATIONS : Knowledge of SQL server and general database management concep ts ESSENTIAL DUTI ES: 90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat for m10%Document solutions provided in ticket management sys tem.

Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly b asis

Train and mentor less experienced engin eers KNOWLEDGE, SKILLS AND ABILI TIES:Must be a excellent team worker and adept to frequent changes in work prior ities

Scripting and automation skills: Proficient in Power

Shell, Python or Bash for automating tasks and configura tions

Diagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams etc.

📌 Customer Service Engineering Representative (India)
🏢 Generac
📍 India