Key Responsibilities
Role – Service Now Sr Developer with Service Now AI skills

- Design, develop, and customize Service Now applications using server-side and client-side scripting.
- Implement and maintain business rules, Script Includes, UI Policies, Client Scripts, and UI Actions.
- Develop automation using Flow Designer, Decision Tables, and Integration Hub.
- Build and maintain Import Sets, Transform Maps, and data normalization logic for ingesting data from multiple external sources.
- Implement and customize SLA definitions, Task SLAs, pause logic, and SLA-related calculations.
- Configure and extend Service Now AI and automation features, including:
- Intelligent Document Processing (IDP)
- Now Assist / Now LLM (prompt configuration and orchestration)
- Predictive Intelligence (classification, similarity, clustering where applicable)
- Develop custom logic for exception handling, validation, and reconciliation.
- Build reusable components and frameworks to support dynamic rule execution and data validation.
- Integrate Service Now with external systems using REST APIs, MID Server, and Integration Hub spokes.
- Ensure solutions meet performance, security,



and scalability standards.
- Support unit testing, system testing, UAT, and defect resolution.
- Adhere to coding standards, documentation practices, and platform governance guidelines.
- Collaborate closely with architects, analysts, and stakeholders to translate requirements into technical solutions.

Required Skills & Experience
Core Service Now Development

- 8+ years of hands-on Service Now development experience.
- Robust proficiency in Java Script within the Service Now platform.
- Extensive experience with:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies and UI Actions
- Strong understanding of Service Now data model and table relationships.
- Experience on Service Now AI & automation capabilities and experience on configuring and extending Service Now AI and automation features, including:
- Intelligent Document Processing (IDP)
- Now Assist / Now LLM (prompt configuration and orchestration)
- Predictive Intelligence (classification, similarity, clustering where applicable)

📌 ServiceNow Sr Developer (India)
🏢 Ascendion
📍 India