Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)! We are looking for a energetic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala Experience: 1.5 Years in BPO Training Working Days: Monday to Saturday (10:00 AM – 7:00 PM) ️ Mandatory Language Requirements: Malayalam & English- Advanced (Fluent) Key Responsibilities: -On-boarding & Product Training: Train new joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling). -Performance & Refresher Modules: Conduct call audits, identify training gaps across levels,



and deliver refresher training to boost floor productivity. -Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards. -Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records. -Voice modulation correction. How to Apply: If your profile matches the requirements, please share your updated resume directly: Email: or whatsapp (Please mention "Senior Trainer - Kochi " in the subject line).

📌 Senior Trainer (Customer Service ) (India)
🏢 Policybazaar.com
📍 India