This opportunity is suitable for proactive talents with good innovative skills and has met the following requirements:

- At least a bachelor s degree in any stream.
- 4-7 years of experience with a minimum of 2 years in People Management role.
- MUST be willing to work in all shifts and multicultural working environment.
- Experience of transition handling is preferred.
- Ability to perform multiple tasks concurrently and meet deadlines.
- Demonstrate attitude for learning/Innovation and apply to solve problem in system.
- Able to work under pressure, positive attitude towards teamwork and good responsibility.
- Travel overseas may be required on occasion as per business need.

- Team Leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
- Assist in monitoring the queues/pipeline, conducting huddles/refreshers on updates /subject matter, assist the team with any process-related queries.
- Develop/Maintain proficiency in his or her subject and guide other colleagues on the tasks to ensure the output is accurate.




- Engage in Production from time to time to stay abreast of the knowledgebase and ever-changing process dynamics.
- To accept direction/responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the organisation.
- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job.
- Aggressively pursues challenging goals and objectives; solid will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work.
- Invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader - Customer Experience (Maharashtra)
🏢 Shipco It
📍 Maharashtra