This role supports technical operations of AudienceScience. The position is responsible to troubleshoot customer facing product issues while working closely with the Account Management, Operations and engineering teams. Technical skills in software analysis and troubleshooting are required.
Areas of Responsibility:
Troubleshoot application issues that include Java web services, automated scripts and backend processes, and web browser interactions.
Isolate issues that may be infrastructure based, software bugs and user errors and coordinate corrective action with appropriate team members, escalating issues within the organization as needed
Drive to optimize operational workplace; and be able to clearly communicate your recommendations and solutions.
Work in a shift-based work schedule
Collect and report data to manage key operational metrics.
Requirements/Skills:
Bachelors / Masters degree in Computer Science / Engineering or equivalent degree/diploma with 1.5-4 years of full time relevant experience.
Excellent communication and customer service skills
Knowledge of core internet technologies that includes Tomcat, Java and infrastructure design.
Ability to complete log analysis.
Scripting knowledge (shell, perl or python) that improves efficiency in investigations, reporting and resolving issues.
Linux Operating system knowledge. Basic knowledge on DNS, HTTP, TCP/IP
Basic knowledge on Databases (MySQL preferred)
High technical aptitude and attention to detail.
Ability to work effectively with remote teams
Experience with at least some of the following
Experience supporting large scale internet technologies and high volume ticketing systems.
Experience with voldemort, zookeeper, hadoop, kafka, storm
Skills in documentation and knowledge transfer
Success factors and competencies:
Software troubleshooting skills.
Excellent communication skills and ability to work directly with all stakeholders.
Problem analysis and problem solving.
Spent 12 months or more at their current workplace
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.