Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Advanced troubleshooting (mail flow, hybrid issues, Teams voice/video) Azure AD / Entra ID (user lifecycle, MFA, conditional access) Security & compliance basics (Defender, DLP, audit logs) PowerShell basics for M365 administration Incident management & RCA preparation Experience with ticketing tools Understanding of SLA, escalation matrix, and should have positive english communication skills for customer communication Willingness to work in rotational shifts
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