Location: Kolkata

Mode:

Work From Office initially during training period with chance of hybrid mode based on performance

Working Hours:

9 hours (including 1 hour break) in General Shift (no night shift)
Working Days: 6 days (1 week off)

Department: E-commerce Operations

**THIS IS NOT A SALES PROCESS**

Key Responsibilities:

- Conduct outbound calls to potential sellers shared by the client for onboarding.
- Explain the platforms seller registration process, benefits, commission structure, and policies.
- Assist sellers through the registration journey on the Seller Partner Portal.
- Validate KYC documents for completeness, accuracy and adherence to compliance standards & flags non-compliant or incomplete submissions and communicates corrective steps to the seller in a timely manner.
- Coordinate with internal verification teams for approval.
- Assist the seller in creating the seller profile on the portal, ensuring all mandatory information is correctly uploaded. Track progress and ensure sellers complete profile setup and readiness checklist.
- Maintain accurate call logs, lead statuses,



and conversion updates in CRM tools.
- Follow up regularly with seller/s via phone and email to monitor onboarding progress & updates to prevent onboarding delays & ensure timely closure.
- Meet daily / weekly productivity and conversion targets as per defined SLAs.

Required Skills & Qualifications:

- Graduate with 6 months - 2 years of experience in Outbound calling / Collection Process / Inside Sales / Telecalling / Seller Onboarding.
- Strong verbal and written communication in Hindi & average English.
- Must have offer, payslips & release letter from last 2 companies.
- Excellent listening, persuasion, and relationship management skills.
- Prior exposure to e-commerce, seller onboarding, or cataloguing processes is preferred, not mandatory.

Employment Type:

6 months contractual to begin with chance to be converted to permanent

Compensation: 20k total salary (10% TDS deducted which can be return filed, so take home/in hand is 18k)

📌 Business Development Executive (West Bengal)
🏢 Netscribes
📍 West Bengal