Join our Team

About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do

- Actively Supervising of ITSM Ticket queues to maintain MTTR.
- Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
- Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- First point of contact for support of any alarm/event/KPI related issues.
- Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
- Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
- Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
- Node health checks and backups trouble-shoot the deviation identified.




- Sharing details for MIR CSR to respective teams.
- End to End Network Understanding.
- 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

You will bring

- Positive knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.

- Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.

- IP Security protocols- IPSEC, GRE, VPN, CGNat.

- CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.

- Telecom knowledge (2G, 3G, 4G, 5G Service Flow Interfaces).

- Product/Vendor knowledge on CISCO (mandatory) Ericsson is preferable.

- Good Communication trouble-shooting skills.

- 5-10 years of relevant in IP Domain

- Working knowledge of below mentioned IP products and vendors
CISCO Routers
Cisco Switches
Juniper Routers
Juniper CGNAT
Juniper Switches
RAD-ETX
Huawei-CX Series
Nokia/Alcatel-SAS Series
Firewalls-Checkpoint Fortinet
Ericsson-BRAS
F5-Load balancer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Engineer- IP (Uttar Pradesh)
🏢 Cradlepoint
📍 Uttar Pradesh