Responsibilities:

- Maintaining a positive, empathetic and professional attitude towards customers at all the time.
- Prioritizing customer satisfaction.
- Responding promptly to customer inquiries/feedback/complaints
- Keeping records of customer interactions, comments, complaints, feedback and inquires
- Resolve product or service problems by clarifying the customer's complaint
- Determining the cause of the problem; selecting and explaining the best solution to solve that problem.
- Handling large amounts of incoming calls, chats and emails on regular basis.
- Coordinating with other teams for issue resolution.

Required Skills & Qualification:

- Minimum 1-year experience in customer service profile.
- Required excellent communication skills (written and verbal)
- Solid phone contact handling skills and active listening
- Working knowledge of MS office applications.
- Familiar with CRM systems if any. (optional)
- Customer centric and ability to adapt/respond to different types work in the same domain
- Ability to multi-task, prioritise and manage time effectively

Education Background:

- Graduation (Mandatory)

📌 Student Support Officer (New Delhi)
🏢 Aakash Educational Services (AESL)
📍 New Delhi