Job Description

The Program Manager Enterprise Partnerships (Customer Transition Governance) acts as a strategic enterprise partner, collaborating across Departments, Global Sales and Marketing, Customer Experience, and operational teams.

You will serve as a necessary integrator and influencer, responsible for leading programme management and execution of complex, cross-functional initiatives that ensure growth, improve customer experience, and lead enterprise transformation. A primary focus includes operationalizing and scaling the Customer Transition Governance Framework, ensuring alignment across functions and enabling effective executive decision-making.

You will report to the Manager GEBS Business Operations Customer Care and have dotted line reporting to Enterprise Partnerships and Mergers Acquisitions within our Supply Chain Strategy Planning organization, location are India Poland , preferably within proximity to a Rockwell Automation facility.

Your Responsibilities:

- Be a trusted enterprise partner, connecting business, customer, and operational priorities across departments

- Lead complex, cross-functional programmes from initiation through delivery

- Drive execution of initiatives that support enterprise growth, channel strategy, and customer experience outcomes

- Translate strategic goals into clear programme plans, milestones, and execution frameworks

- Lead the Customer Transition Governance Framework, ensuring consistent application across regions and segments

- Establish governance, decision pathways, and accountability models for customers transitioning from or to a direct engagement

- Partner with senior leaders to gather inputs (financial, customer, operational readiness) and translate into executive-ready decision narratives





- Coordinate dependencies across teams including sales, customer care, operations, finance, and digital

- Resolve risks, and tradeoffs; escalate with clear recommendations

- Guide understanding, communication, and change readiness across all partners

- Influence and build consensus across enterprise partners to promote outcomes without direct authority

- Bachelors degree or equivalent experience

- Minimum 5+ years of experience in program management, business operations, or transformation delivery

The Essentials - You Will Have:

- Experience with enterprise operations, customer experience, and go-to-market models

- Proven ability to lead cross-functional programmes in ambiguous environments

- Strategic mindset with an ability to balance short-term execution and long-term transformation

- Experience developing governance structures and decision frameworks

- Strong partner management and ability to influence senior leaders and cross-functional teams

- Summarise complex inputs into explicit, executive-level messaging

- Experience leading organisational change and transformation plans

- Experience interpreting and responding to customer requests across all levels

The Preferred - You Might Also Have:

- Experience with channel strategy, distributor models, or go-to-market transformations

- Experience building and implementing enterprise governance and decision frameworks

- Exposure to customer experience, digital transformation, or commercial operations plans

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Program Manager - Enterprise Partnership (Delhi)
🏢 Rockwell Automation
📍 Delhi