As a Manager for LCS Projects Administration, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management Invoicing (Projects Delivery Operations) and work with global stakeholder to find areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager GEBS Business Operations (LCS Projects Contracts Mgmt.) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization.
Your Responsibilities:
- Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions.
- Support / ensure harmonization collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes.
- Focus on people development as a key priority, including first level managers development feedback.
- Succession planning coach develop identify named successor (s) for all people managerial and Key / critical positions.
- Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions.
- Focus to lead operational efficiency in execution of processes and deliverables, across the organization.
- Ensure that all audits (internal/external) are adequately documented,
and risk areas are dealt with promptly.
- Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement.
- Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality output parameters.
- Ensure optimum resource allocation utilization, within set organisational goals.
The Essentials - You Will Have:
- Bachelors Degree, with a diploma / degree in Business Administration
- Minimum of 12+ years of relevant experience in Business Operations, with 3+ years of direct people management experience
- Typically requires 8+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment preferred).
- Have exposure to Global Work style, engagement with clients while sitting at remote locations.
- Willing to work in versatile business shifts / global time zones including NA/LA time zone to lead business stakeholder connect
- Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams
The Preferred - You Might Also Have:
- Masters in Business Administration
- Experience in technological adoption for process automation, optimization as well enhancements for increased efficiency with sustained / improved customer satisfaction.
- Proven track record in leading cross-functional teams with a
- Lean Six Sigma Certification (Green Belt above).
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.