- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Process transactions, update records, and maintain accurate documentation of customer interactions.
- Provide product information, answer questions about features, benefits, and terms of various banking products.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- Fresh graduate with no prior work experience in a BPO/call center workplace.
- Excellent communication skills with the ability to articulate thoughts clearly over the phone.
- Proficiency in voice processing software applications used for call handling.