We are looking for a skilled Sr. Executive Customer Service - CS to join our team, responsible for providing exceptional customer service and ensuring customer satisfaction. The ideal candidate will have a solid background in customer service and experience working with customers.

Roles and Responsibility

- Handle customer inquiries and resolve issues professionally and promptly.
- Provide excellent customer service through various channels, including phone, email, and chat.
- Resolve complaints and concerns in a fair and efficient manner.
- Collaborate with internal teams to improve overall customer experience.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback and suggest changes to processes or procedures.

Job Requirements

- Minimum 2 years of experience in customer service,



preferably in a similar role.
- Strong communication and problem-solving skills are essential.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with customer relationship management software is desirable.
- Strong analytical and troubleshooting skills are required.
- Ability to work collaboratively as part of a team.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Executive Customer Service - CS (Delhi)
🏢 Dhl Supply Chain
📍 Delhi