Designation: Executive - Complaints and Escalations (Non Sales_147), Senior Executive - Complaints and Escalations (Non Sales_146)
Office Location: National Operating Centre New Delhi (HO)
Years of experience: 2 to 4
Salary Range: INR to
Position description: The job holder would be responsible handling complaint cases. Would also be handling emails and customer letters. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases
Primary Responsibilities:
- Ensure closure of all complaints within internal TAT.
- Ensure 100% RCA for all complaints.
- Average number of days in resolving the complaints should not be more than 7 days
- Process improvement and sharing best practices
- Retention of customers
Additional Responsibilities:
Reporting Team
- Reporting Designation: General Manager - Complaints and Escalations (Non Sales_144)
- Reporting Department: Complaints Escalations (CSO 7a)
2 - 4 years of experience in back office operations in a service industry
Required Training/s:
Required work experience
- Industry:
- Role:
- Years of experience: to
Key Performance Indicators:
1. Complaint Resolution
2. RCA Of complaints
3. Complaints resolution time
4. Audits
Required Competencies:
Required Knowledge:
Required Skills:
1. Knowledge of MS Office
2. Good interpersonal and analytical skills required
3. Customer service oriented
4. Drive for high achievement
5. Eagerness for learning new processes and systems
6. Pro-active approach in issue resolution
7. Focused outlook for achieving results
Required abilities
- Physical:
- Other:
Work Workplace Details:
Specific requirements
- Travel:
- Vehicle:
- Work Permit:
Other details
- Pay Rate:
- Contract Types:
- Time Constraints:
- Compliance Related:
- Union Affiliation:
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.