- Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.
- Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.
- Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.
Cross-Functional Collaboration
- Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.
- Participate actively in Agile processes and sprint planning.
- Create and maintain comprehensive technical documentation across regions.
- Support 24/7 operations through on-call rotations and incident management.
Innovation & Continuous Improvement
- Research and evaluate emerging technologies to enhance platform capabilities.
- Contribute to roadmap planning and architecture decisions.
- Mentor junior team members and foster knowledge sharing initiatives.
Required Qualifications
Professional Experience
- Over 5 years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.
- Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success
- Experience collaborating effectively with global teams across multiple time zones.
- Industry knowledge in automotive, manufacturing, or enterprise software (preferred).
Technical Skills
- Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP
- Robust understanding of cloud platforms, DevOps practices, and CI/CD pipelines.
- Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.
- Proficiency in database design and optimization using SQL and NoSQL technologies.
Essential Skills
- Analytical thinking and problem-solving capabilities
- Clear communication and documentation best practices
- Professional email etiquette and presentation skills
- Strong teamwork and collaboration abilities
- Excellent verbal and written communication skills with ability to explain complex technical concepts.
- Adaptability in multicultural, globally distributed team environments
Additional Requirements
- Business-level English fluency
- Flexibility to collaborate across APEC time zones.