Customer Operations Specialist

Minimum Years of Experience

4 years or proven advanced skill in SQL

Minimum Level of Education

Bachelors degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.

C1 or C2 level English preferred

The Role

Working in a fast-paced, innovative workplace, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Responsibilities

- Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
- Add and manage users, configuring appropriate access levels and job visibility permissions
- Create and maintain facility locations within the platform
- Upload and configure job descriptions, including the setup of initial job postings
- Enable and manage platform features using LaunchDarkly
- Register and configure phone numbers to support SMS and texting functionality
- Update and maintain screening questions and interview templates
- Create and manage website embed snippets that allow customers to display job postings on their websites
- Update customer company profiles, including adding and managing images and key company details
- Configure and manage select third-party integrations
- Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
- Clean, structure,



and prepare data for importing customers’ historical data into the platform
- Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
- Export customer data upon request, following internal processes and guidelines
- Reactivate, transfer, or close customer accounts as requested
- Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
- Collaborate cross-functionally with Customer Success, Engineering, Onboarding, Training, and Technical Services teams to deliver a cohesive customer experience
- Identify opportunities to enhance the customer support and onboarding experience, contributing to a culture of continuous improvement

Skills/Qualifications

- Excellent communication skills in English, both verbal and written
- Must have strong experience with SQL including writing unique scripts
- Prefer at least 2 years of experience in supporting a technical product, preferably for a SaaS startup
- Desire to work in a fast-paced start-up environment with exceptional time management skills
- Strong work ethic, integrity, and desire to succeed
- Adaptable to new initiatives & able to properly prioritize tasks
- 4 year college degree preferred
- Detail-oriented and extremely organized
- Strong analytical and problem-solving skills
- Self-motivated with proven ability to work collaboratively and independently within a team setting
- A genuine passion for software and technology

📌 Customer Operations Specialist (Tamil Nadu)
🏢 Viventium Technology
📍 Tamil Nadu