Job Title: Quality Analyst- sales
6 Days working

work from office

Responsibilities:-

- High performance delivery on all quality parameters

- Audit chats/email interactions on Product/process, Communication and soft skills parameters

- Conduct audits and feedback for the targeted population with the objective of improving scores for

training throughput or conversion

- Data analysis and making designated reports/decks

- Participate in calibrations to ensure consistent scoring & feedback delivery approach

- Communicate to heighten awareness and focus on importance of positive customer experience

- Make recommendations and drive process improvement

- Reduce learning curve and help enhance product/process knowledge of current joinees

- Ensure that internal policies, procedures, and compliance regulations are being followed

- Customer/Client Interactions by using process knowledge and highlighting key areas to work on

- Prepare TNA,



publish and execute for 100% closure

- Real Time Support (Production/Live Support) on the floor as per the business requirement

Desired Skills:

- Must understand Audit & Coaching process

- Excellent writing and comprehension skills

- Extremely good verbal & written communications skills

- Technical knowledge of English communication - sentence construction, grammar, punctuation etc.

- Effective Presentation, Feedback & Coaching skills

- Hands on experience on MS-Office; preferably on MS-Excel and Power Point

- Customer orientation and Customer Service Attitude

- Effective problem-solving skills and Highly energetic & enthusiastic

- Interpersonal skills and Team work

- Ability to handle/analyse data to generate Quantitative and Qualitative analysis

📌 Quality Analyst- Sales (Odisha)
🏢 PolicyBazaar
📍 Odisha