Key Skills Require - Should be positive with communication (Written and Verbal), Ticketing and Quirey resolution
Job Summary
- Act as the first point of contact for all Accounts Payable-related helpdesk queries via email / ticketing system.
- Coordinate with internal departments (Procurement, Finance, Operations) and external vendors to resolve discrepancies.
- Log, track, and update the status of helpdesk tickets and ensure SLA adherence.
- Escalate complex issues to senior team members or management when required.
- Maintain documentation of helpdesk resolutions and contribute to the knowledge base.
- Identify recurring issues and suggest process improvements to reduce query volume.