Job description:

Job Title: Customer Service Associate - International Voice Support

Job Location: DLF, Gachibowli, Hyderabad

Work Mode: Work From Office (WFO)

Transportation: 2-way free cab facility (Upto 25KM with in the radius of DLF)

About the Role: We are looking for dynamic and customer-oriented professionals for our International Voice Support team. This role involves assisting global customers over voice calls and delivering high-quality service.

Key Responsibilities:

Handle inbound/outbound international customer calls.

Provide prompt and accurate resolutions to customer queries.

Record all customer interactions in the CRM system.

Identify issues and escalate them appropriately.

Meet daily/weekly performance metrics such as quality scores and CSAT.

Maintain professionalism and adhere to process guidelines.

Required Experience & Skills:





Minimum 1 year experience in customer service, preferably in the international voice process.

Excellent verbal communication skills in English.

Strong customer-handling and problem-solving skills.

Ability to adapt to rotational shifts and rapid-paced environments.

Eligibility:

Undergraduates and Graduates can apply.

Must be willing to work from the office in DLF, Hyderabad.

Shift & Work Schedule:

24/7 rotational shifts

5 working days, 2 rotational week-offs

Comfortable working in night shifts (as per business requirement)

Rounds of Interview:

1. HR Screening

2. Ops round

3. Versant&Mettl; (CEFR-B2)

HR: Prabhsimran Singh

[email protected]

(phone hidden)

📌 Customer Service Associate - International Voice Support (Telangana)
🏢 TP
📍 Telangana