- To track and be responsible for providing optimum service levels for day-to-day production support for the Murex users (Front office, back office, Finance, etc)
- To collaborate with third-party vendors/other support teams to provide a seamless support model for the business
- Able to take ownership of high-severity issues and follow through to closure
- Answerable to business users and provide strategic long-term solutions participate in RCA and provide pre-emptive solutions for production stability
- To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
- To be able to drive himself/herself to learn current things while dealing with daily production support
- To communicate effectively and work efficiently across different Business and support units
Skills Must have
- 6 to 9 years of experience in L2 Support of Murex front office module
- Knowledge in Murex application, Simulation, pre-trade debugging, simulation, e-trade pad, GOM, PNL, PLVA, SQL, Unix Shell scripting, Linux
- Strong knowledge of Murex front office Module
- Good understanding of GOM module, trade lifecycle
- Able to handle front-office booking issues
- Strong debugging knowledge of pre-trade rules and debugging
- Able to write SQL code
- Strong knowledge of MSL, access rights, portfolio tree, e-trade pad, and Simulation
- Have to work on simulation / PNL mismatch issues
- Able to support Murex functional module independently
Nice to have
- Strong analytical and problem-solving skills accompanied by excellent communication