- To ensure addressing the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to.

Duties and responsibilities

- Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to Maternal health, wellness, and lifestyle.
- To connect/communicate with customers on a daily/weekly/monthly basis via call/message to monitor and explain the customers on the do s & don ts, Warning signs of/about pre & post-natal journey.
- Document customer interactions, including phone calls and messaging and tracking pre & post-natal health metrics.
- Create a feedback loop between customers, coaches, and Customer Support, Operations, and Product teams to help improve the customer and coach experiences.
- Work on creating content for relevant blog posts and content emails for our customers.
- Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports.

Authorities

- Make appropriate,



timely and safe decisions on the management plan of the beneficiaries/customers.

Qualifications

- Education: M Sc Nutrition / Dietetics
- Skills & Abilities:
- Passion for health and wellness industry
- Stays up to date with current research and trends.
- Organized, detail-oriented team player with an ability to multitask in a fast-paced environment.
- Strong communication skills - writing, typing and phone.
- Must be open to feedback and have a desire to continuously learn and grow.
- Valuable computer proficiency - Proficiency in MS Office (Word, Excel and Power point)
- Flexible to work in any shift.
- Effective decision-making skills
- Should be proficient in Hindi and English mandatory.
-

Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet Counseling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - Call Center (Telangana)
🏢 Apollo Hospitals
📍 Telangana