Bachelor's degree in Business Administration, Operations Management, or related field, preferred;
- At least 2 years of experience in workforce management or real-time operations management
- Proficiency in WFM software and analytics tools - Strong analytical and problem-solving skills
- Excellent communication skills and ability to work in a rapid-paced, global environment - Willingness to work flexible hours to support global operations
5 days working
2 weekoffs
2 way cab night and rotational
work location is hydrabad
CTC upto 13lpa
Immeidate joiner( No WFH)
Virtual interview:- HR, OPS
Role & responsibilities
Responsibilities: 1.
Real-Time Workforce Management - Monitor real-time workforce metrics and service levels across global operations - Call volume monitoring on a real-time basis and quickly identifying call volume pattern irregularities - Send out queue alerts via chat or email to the site POCs - Respond promptly to unexpected spikes in volume or staffing shortages - Manage market line openings and closures (HOOP, holiday, emergency) - Assist in gathering information, opening tickets and liaising with IT & Operations Teams in resolving technical issues impacting the performance of the sites
2. Performance Monitoring and Reporting - Track and report intraday performance against targets - Provide an adjusted Service Level goal in case actual performance is below goal on an intraday level
Contact Person
Maheshwari HR- 96032 70263
📌 Work Force Management (RTA) (Telangana)
🏢 AXIS SERVICES
📍 Telangana
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