End User Support (Kerala)

End User Support (Kerala)

01 Aug
|
ITC Infotech
|
Kerala

01 Aug

ITC Infotech

Kerala

Exp- 6 to 13 Years

Work Location: ( Pune/Hyderabad)

Mode of Work - Rotational Shift

Mode of Work 5 Days WFO

Interview Process:

1 Round L1 Virtual Round ITC Team

2 Round Face to Face round

Note:

Pune Based should be Ready to Attend the Face to Face Discussion

Hyderabad Based should be Ready to Attend the Face to Face Discussion

JD:

1. What is DNS

2. What is Active Directory?

3. What is DHCP ?

4. What is VPN

5. Intune

6. What is an Incident & Service Request ?

7. Tools used in Previous Organization ?

8. Previous Experience

9. What is DORA Process

10. How DNS Works

11. How many calls handle in a day

12. OS installation & Troubleshooting Windows & MAC

13. Incident, Service request, Change & Problem (ITIL Framework)

14. Ticket life cycle

15. O365 Tools and troubleshooting

16. Open to learn current Technologies and get hands dirty.

Regards,

Anudeep.

📌 End User Support (Kerala)
🏢 ITC Infotech
📍 Kerala

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