While coming for the interview please mention Maneesh Yadav as reference on top of your resume.

Role Overview

We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

- Handle inbound customer calls and provide prompt, accurate, and courteous support.
- Understand customer issues and offer effective resolutions as per process guidelines.
- Provide information related to products, services, or general inquiries.
- Follow standard operating procedures and maintain quality and compliance standards.
- Maintain professionalism, empathy, and clarity in every interaction.
- Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

Eligibility & Qualifications

- Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC
- Strong verbal communication skills with a clear and confident voice.




- Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)
- Comfortable with rotational week offs.
- Basic computer navigation and typing skills.

Key Skills

- Good verbal English communication skills
- Active listening, empathy, and problem-solving abilities.
- Patience and ability to handle customer concerns professionally.
- Adaptability to work in a fast-paced workplace.
- Positive attitude and willingness to learn.

What We Offer

- 2 rotational week offs.
- US shift exposure and international customer service experience.
- Skilled training and career progression opportunities.
- Supportive team environment.
- One way cab will be provided
- Transportation will be provided up to a radius of 23 km

Contact:

Maneesh Yadav

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Customer Care Executive (Telangana)
🏢 Firstsource
📍 Telangana