- Provide technical support to customers via email, phone, or chat for software-related issues.
- Troubleshoot and resolve complex technical problems using various tools such as IMAP, POP, SMTP protocols.
- Collaborate with cross-functional teams to identify root causes of issues and implement solutions.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 3-6 years of experience in IT services & consulting industry.
- Solid knowledge of email support, software support, and troubleshooting techniques.
- Proficiency in working with IMAP, POP, SMTP protocols.
📌 Technical Support Engineer 2 (Telangana)
🏢 Talentflare
📍 Telangana
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