Role & responsibilities

About the Role:

We are seeking a proactive Customer Service Executive to manage client relationships throughout the property buying/selling journey. You will be the primary point of contact for buyers, sellers, and internal teams to ensure smooth transactions and high client satisfaction.

Key Responsibilities Client Support:

Respond to inquiries via phone, email, WhatsApp within 2 hours. Guide clients on property details, pricing, and booking process

Documentation: Assist clients with KYC, booking forms,

Transaction Coordination: Track payments, send reminders, confirm receipts.

Issue Resolution: Address client concerns on delays, possession, documentation. Escalate complex issues with full context to management

Post-Sale Service: Support clients after closing for handover, warranties, and documentation requests

Reporting:



Maintain accurate client records and submit daily/weekly status reports

Requirements Bachelors degree preferred1+ years in real estate, banking, or customer service Robust verbal & written communication skills Proficient in MS Office, CRM tools like Salesforce/Zoho Knowledge of real estate process, loan basics, RERA compliance Ability to multitask, manage deadlines, and handle client escalations calmly

Preferred candidate profile

Bachelors degree preferred

1+ years in real estate, banking, or customer service

Strong verbal & written communication skills

Proficient in MS Office, compliance Ability to multitask, manage deadlines, and handle client escalations calmly

📌 Associate Executive (Telangana)
🏢 Canopy One
📍 Telangana