Customer Complaint CRM Call Analysis : Analyse and identify factory actionable calls. Prioritization of product / defect for factory actionable Review with CFT and initiate CA and monitor implementation.
- Analysis and resolution of line Q issues on day-to-day basis
- Interacting with Service team for resolution/analysis of site related issues. Need based site visits PAN India
- Coordination with functions like Design, Engineering, Purchase and Suppliers for various developments, activities.
- Improvement projects like Six Sigma, QC story etc