Key Responsibilities:

- Welcome guests in a warm, friendly, and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest information, process payments, and issue room keys/access cards.
- Respond promptly to guest inquiries, requests, and complaints.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Manage reservations, cancellations, and room allocations as per company policies.
- Maintain accurate guest records and update the property management system.
- Handle telephone calls, emails, and walk-in inquiries professionally.
- Ensure the front desk area remains organized and presentable at all times.
- Follow company policies, safety procedures, and service standards.
- Assist in upselling rooms, services, and hotel amenities whenever appropriate.

Required Skills Competencies:

- Excellent verbal and written communication skills.
- Strong customer service and guest relations skills.
- Professional appearance and positive attitude.
- Ability to handle guest complaints tactfully and resolve issues effectively.
- Strong interpersonal and relationship-building abilities.
- Good organizational and multitasking skills.
- Attention to detail and accuracy in record keeping.




- Basic computer proficiency and knowledge of MS Office applications.
- Familiarity with hotel/property management systems (PMS) is preferred.
- Ability to work under pressure in a fast-paced setting.
- Teamwork and collaboration skills.
- Problem-solving and decision-making abilities.
- Time management and prioritization skills.
- Cash handling and billing knowledge.

Qualifications:

- Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
- 02 years of experience in front office, guest relations, customer service, or hospitality roles.
- Freshers with excellent communication skills may also apply.

Working Conditions:

- Flexible to work in shifts, including weekends and public holidays.
- Ability to stand for extended periods during duty hours.

Preferred Attributes:

- Pleasant personality and customer-focused mindset.
- Multilingual communication skills are an advantage.
- Strong commitment to delivering exceptional guest experiences.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSA Front Office Professional (Haryana)
🏢 East India Hotels (EIH)
📍 Haryana