Role & responsibilities

Accountable for all Hub Operations under the span of control and seek intervention from superior

as appropriate.

- Achieving Cost per Shipment. Maintain the cost of operations as per budget.
- Achieve Zero lost shipment, shrinkage within hub and enroute.
- Proper planning and coordination with the support team for recovery if any.
- Achieve productivity of Van/Bike as per budget.
- 100% Compliance of KPI.
- Continuous Process Improvement and Adherence of Quality Standards at all times.
- Ensuring Customers are delighted at all times.
- Ensuring stock accuracy is maintained at all Hub assigned to him.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Ensure 100% ZTP (Zero Tolerance Policy).
- Ensuring Area Deliverable are met duly reported.
- Filling Gaps in employee headcount within turnaround time.
- Hub Performance reporting.
- Ensure Profitable operations.
- Ensure commercial and statutory compliances are met along with the support of teams.
- Team Management, Training and Development of Hub teams.




- Achieving Maximum Productivity of manpower.
- Managing environmental bodies and statutory compliances.
- Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
- Continuously improve in reducing Error rate in Operations Management.
- Maintain high quality hygiene and safety for Facility & People.
- Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition

rate.

- Ensure availability of adequate and trained manpower as per plan.
- Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
- Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-

Charge immediately.

- Evaluate if the lost shipment cases qualify as insurance claims and that such claims are

processed in coordination with the Zonal Business Finance team.

- Achieving capacity utilization as per budget.
- Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

📌 Area Manager (Uttar Pradesh)
🏢 Flipkart
📍 Uttar Pradesh