Job overview

The Banking, Financial Services, and Insurance (BFSI) practice focuses on current and anticipated trends in present-day and next-generation global services across geographies, and industry sub-sectors. From our published reports to custom decision support, BFS team supports clients though its fact-based data and insights to analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific information technology (IT) landscapes.

This is an exciting industry segment, and the Practice Director will be expected to lead analysis of digital and IT services and technology market trends in the Banking and Financial Services industry segments. The Practice Director is expected to shape and drive the research program by delivering high quality, original research reports and custom advisory projects. This will require the candidate to maintain an ongoing dialog with senior industry executives on key issues, as well as help answer their queries. The candidate will be required to lead custom research engagements on broader IT services themes that help our clients grow and compete better.

Key responsibilities

- Drive BFS IT and digital services research agenda aligned to market trends and client priorities
- Develop differentiated insights and thought leadership across BFS IT, digital transformation, and emerging technologies
- Lead large, complex advisory and custom research engagements for global clients
- Engage senior stakeholders (CXOs) to deliver actionable, fact-based guidance
- Build market presence through client interactions, briefings, and industry forums




- Develop strong BFS domain expertise and maintain ecosystem relationships Drive business development, proposals, and revenue growth for the practice Mentor team members and ensure high-quality, impactful deliverables Collaborate across practices to deliver integrated, cross-domain insights
- Manage multiple priorities while ensuring timely, high-quality outcomes.

Skills & activities

- Strong BFS IT and digital services domain expertise Excellent problem-solving and analytical skills with ability to generate actionable insights
- Robust written and verbal communication, including executive presentations Proven ability to lead advisory engagements and manage senior stakeholders
- Strong business development and client relationship management skills
- Effective project management and ability to manage multiple priorities Leadership capability with experience mentoring and developing teams
- High intellectual curiosity and comfort with ambiguity in a fast-paced environment Strong business judgment and professional presence Proficiency in MS Office (PowerPoint, Excel, Word, Outlook

Education & experience

- Bachelor’s degree required; MBA preferred (Tier-1/reputed institute)
- 5–9 years of experience in research, consulting, IT services, or advisory roles
- Strong experience in IT services/digital transformation, preferably in BFS domain
- Proven track record of leading client engagements and managing senior stakeholders
- Experience in thought leadership, research, or client-facing insights preferred
- Exposure to business development and revenue growth initiatives
- Experience mentoring teams and managing workstreams
- Strong academic and professional track record

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