Graduate freshers and Experienced

post 3 months training it will be permanent work from home

Freshers:24k

Experienced:34k

Roles and Responsibilities

- Handle customer calls to resolve their queries and concerns.

- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

- Maintain accurate records of all interactions with customers using CRM software.

- Collaborate with internal teams to resolve complex customer issues that require escalation.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 0-5 years of experience in BPO industry or related field (education/CSR).

- Excellent communication skills in English language (written & spoken).

- Ability to work on rotational shifts including night shifts.

- Solid problem-solving skills with attention to detail.

- Willingness to learn new processes quickly.
- - - call HR@(phone hidden)

📌 Alorica hiring , Salary 34k Global CITY/belandoor (Karnataka)
🏢 Ignites Human Capital
📍 Karnataka