InRhythm | Customer Success Leader (CSL) Bangalore, India

Who Is InRhythm?

InRhythm (www.inrhythm.com) is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just "get an assignment" they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent, important products to market with high-velocity, high-quality, and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

InRhythm clients include a broad range of highly visible and recognizable customers, including but not limited to:

Goldman Sachs

Fidelity

Morgan Stanley

Mastercard

Job Title: Customer Success Leader (CSL)

Location: Bangalore, India (Hybrid)

Reports To: MD, Operations

About the Role

We are looking for a Customer Success Leader (CSL) to join our growing India operations team based in Bangalore.

This is a senior, client-facing leadership role that combines account stewardship with business development — the single owner for growing InRhythm's India revenue. The CSL runs existing accounts and builds sales pipeline for InRhythm's AI DLC delivery. The CSL serves as the primary bridge between our clients and our delivery teams — ensuring every engagement runs smoothly, every consultant lands successfully, and every client feels like a true strategic partner — while also originating and closing new business.

What You Will Do

Own end-to-end client relationships for assigned accounts, serving as the primary point of contact for day-to-day engagement health

Drive CSAT (Customer Satisfaction)



governance — proactively monitor satisfaction scores, identify risks early, and implement corrective action plans

Lead structured onboarding for current consultants placed at client sites, ensuring a seamless time-to-value from contract sign-off to full productivity

Partner closely with recruiting teams to define ideal candidate profiles, review submittals, and ensure placement quality meets client expectations

Conduct regular "Listening Tours" and QBRs (Quarterly Business Reviews) with client stakeholders to surface delivery gaps, gather feedback, and identify expansion opportunities

Track and improve the Submittal-to-Hire ratio across key accounts to ensure sourcing volume translates into high-quality placements

Collaborate with delivery, and ops teams to resolve escalations quickly and with a bias for action

Build and maintain a library of client success case studies and delivery wins to support account growth narratives

Contribute to the development of the global CSL Playbook — standard operating procedures, onboarding templates, and CSAT frameworks

Identify opportunities to expand InRhythm's footprint within existing accounts by introducing new service lines (e.g., UX/UI, Mobile, Cloud, AI)

Build and run a new-logo sales pipeline for AI DLC delivery and consultant placements

What You Bring

10+ years of experience in client success, account management, business development, delivery management, or consulting operations —within a technology consulting services.

Proven track record of managing senior client relationships at enterprise or Fortune 500 companies

Strong understanding of the consulting/professional services delivery model — how teams are staffed, onboarded, and managed at client sites

Experience working with recruiting or talent acquisition teams to align candidate quality with client needs

Data-driven mindset — comfortable using CSAT scores, submittal reports,



and engagement metrics to tell a story and drive decisions

Excellent communication and stakeholder management skills — able to navigate both client-side and internal conversations with confidence and empathy

Bias for action — you don't wait to be asked; you identify problems and solve them proactively

Ability to manage ambiguity and operate effectively in a fast-paced, high-growth environment

Demonstrated business development experience — new-logo acquisition, RFP processes, contract negotiation, and closing net-new revenue, not just account retention

Able to prioritize across concurrent account stewardship and current-pipeline generation

Preferred Qualifications

Prior experience in a technology consulting, IT staffing, or product consultancy environment

Exposure to global delivery models and cross-timezone client management

Familiarity with tools like Salesforce, Jira, Confluence, or similar CRM/project management platforms

Experience running QBRs, CSAT programs, or structured client feedback loops

Experience selling or scoping AI, cloud, or data modernization services, or standing up new relationships

What Success Looks Like

CSAT scores are consistently at or above target across your portfolio of accounts

Consultants are onboarded smoothly with minimal time-to-value lag

Client relationships evolve from vendor to strategic partner

Account retention is strong and expansion opportunities are actively identified and pursued

A new-logo pipeline is active and converting, with clear stage-based forecasting

Velocity accounts remain healthy on a low-touch model without requiring day-to-day firefighting

Why InRhythm?

Work with some of the world's most iconic enterprises on mission-critical digital products

Be part of a high-growth, entrepreneurial culture that values ownership and impact

Join a team of A+ thought leaders who are passionate about what they do

Opportunity to shape a brand-new global function and leave a lasting mark on how InRhythm delivers client success at scale

Competitive compensation and a collaborative, people-first work environment

InRhythm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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