We are looking to hire Customer Service Advisors for the E-Commerce Customer Supportprocess serving the US market. The role involves handling inbound customer calls related toretail orders and ensuring a high level of customer satisfaction by resolving queries efficientlyand professionally.Advisors will interact with customers regarding order-related issues and provide accurateresolutions while maintaining quality and productivity standards.

Key Responsibilities

- Handle 40-50 inbound customer calls per day related to E-Commerce retail services.
- Assist customers with queries such as:

Order cancellationRefund requestsLost or missing ordersReturn requestsPayment issues or money-back requests

- Provide explicit, professional, and empathetic customer support.
- Follow standard operating procedures while resolving customer issues.
- Maintain high-quality service and adhere to defined KPIs.
- Accurately document customer interactions in the system.

Eligibility Criteria

- Minimum 1 year of experience in BPO customer service, specifically in one of the

following:Retail customer service processAirline customer service processInsurance customer service process

- No work experience gaps in employment history.
- It should be within company transport guidelines of 15 km or should relocate within the

boundary.

- Preference will be given to candidates currently serving their notice period.
- Fluent English communication skills are required (C1 or C2 level).
- Strong listening, problem-solving, and customer handling skills.




- The advisor should have experience of working in a rapid-paced environment.

Work Schedule & Expectations

- A 5.5-day working week.
- Weekly days off/shift hours will be rotational, and consecutive weekly days offs are

not guaranteed.

- No commitment of fixed weekly days off or leave schedules.
- Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required.Training & CertificationSelected advisors will undergo a structured training program:1. Process Training: 5 Days2. Nesting Period: 5 Days (Live call with support)
- Each stage requires a minimum passing score of 85% to move forward.
- Candidates must successfully clear both stages to continue in the role.

Key Skills Required

- Fluent English communication (C1/C2 level)
- Customer handling and empathy
- Problem-solving ability
- Ability to work in a high-volume call environment
- Basic computer and CRM handling skills
- Basic Understanding of Quality Parameters.

Preferred Candidate Profile

- Experience only in international voice processes.
- Ability to manage high call volumes while maintaining service quality.
- Strong adaptability and willingness to work in a dynamic and fast-paced retail support environment.

Contact Person - HR Chandra - (phone hidden)

Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate

📌 Customer Care Executive - Jaipur (Rajasthan)
🏢 Team Vertex Cosmos
📍 Rajasthan