- Configure and administer ServiceNow Vulnerability Response: sources, vulnerability items, state model, assignment, SLAs, notifications, and remediation tasking.
- Integrate and maintain ingestion from vulnerability scanners/tools to the ServiceNow VR application (e.g., Qualys, Tenable, Rapid7) and validate data mapping, schedules, and error handling.
- Drive normalization and data quality: CI/asset matching to ServiceNow CMDB, deduplication rules, exception handling, lifecycle management, and backlog hygiene.
- Build automations with Flow Designer/Integration Hub for routing, enrichment, reminders/escalations, and remediation verification/closure.
- Partner with IT Ops/app owners to coordinate workflow alignments in ServiceNow for patching/remediation, manage dependencies, and resolve ownership gaps.
- Define and publish dashboards/KPIs (e.g., vuln aging, SLA compliance, remediation throughput, critical exposure by service/BU in ServiceNow).

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MODULE LEAD - ServiceNow (Karnataka)
🏢 Happiest Minds Technologies
📍 Karnataka