Job location - Abu Dhabi - UAE

Role Purpose

Business Analysis with domain exp of any of below:

Airlines

Internet booking search engine

Data Projects

The Business Analyst supports the development and continuous improvement of the Airline Website and CMS platform, ensuring delivery of high-quality, customer-centric digital experiences that drive key digital and commercial KPIs.

This role is part of a critical customer-facing digital product area and works closely with Product, Digital, Ecommerce, Technology, UX, and Content teams.

The Business Analyst is responsible for eliciting, analysing, documenting, and validating requirements, ensuring business priorities are clearly translated into implementable user stories and delivered effectively by Agile teams.

The role operates within a SAFe Agile Release Train (ART) and collaborates with multiple Product Owners and scrum teams to manage dependencies and enable end-to-end delivery across the customer journey.

Key Accountabilities

Requirements & Analysis

Translate product strategy and roadmap into explicit business and functional requirements

Analyse customer, business, and system needs for airline website and CMS initiatives

Support feature discovery and solution definition with UX, architecture, and development teams

Backlog & Sprint Support

Support Product Owners in maintaining a high-quality, ready-to-deliver backlog

Detail features and user stories with acceptance criteria and acceptance tests

Ensure development teams clearly understand requirements and desired outcomes

Assist in managing dependencies across teams and Product Owners

Delivery & Quality

Validate delivered features against acceptance criteria and Definition of Done

Support UAT planning,



execution, defect triage, and business sign-off

Assist with sprint reviews, demos, and stakeholder validation sessions

Agile & SAFe Participation

Participate in SAFe ceremonies including PO Sync, Program Backlog Refinement, WSJF, Sprint Planning, and PI Planning

Support retrospectives and continuous improvement initiatives

Maintain relevant Agile artefacts including backlogs, program Kanban updates, and documentation

Stakeholder Engagement

Act as a liaison between business stakeholders, product leadership, and delivery teams

Ensure consistent communication of requirements, progress, risks, and dependencies

Education & Experience

Essential

5+ years experience as a Business Analyst or in product development roles within digital, airline, Internet booking , ecommerce, fintech, or financial services environments

Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent

Strong experience working in Agile delivery environments (Scrum and SAFe)

2+ years experience with Adobe Experience Manager (AEM) or similar CMS platforms (preferred)

2+ years experience using JIRA for epics, features, user stories, and sprint backlogs (mandatory)

Proven delivery experience on customer-facing digital platforms

Strong analytical, documentation, communication, and stakeholder management skills

Desirable

SAFe Product Owner / Product Manager certification

Agile or Business Analysis certifications (CSPO, PSPO, PMI-PBA, IIBA)

Key Competencies

Requirements analysis & problem solving

Stakeholder management and collaboration

Attention to detail and quality orientation

Ability to manage priorities and deadlines

Proactive, delivery-focused mindset

📌 Business Analyst - Airlines Domain / Internet Booking / Data Projects (Karnataka)
🏢 Xebia IT Architects
📍 Karnataka