Job Purpose
Responsible for getting the critical parameters like business/ portfolio/ employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch. Duties and Responsibilities
- Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day.
- Ensure execution of the defined activity plan for customer visits by the team during the day.
- Detailed Supervision and monitoring of branch, conduct team huddles, understand and resolve pain areas.
- Attend Center Meetings and meet customers. Conduct Group Recognition Tests (GRT) basis operating model.
- Track and facilitate disbursements as planned for the day and month.
- Ensure 100% compliance of all business policies and SOPs for the branch.
- Assist in Collections cases in higher buckets, work with teams and jointly visit customers at their locations.
- Nominate team members for reward and recognition commensurate with their achievements
Required Qualifications and Experience
a)Qualifications:Graduationb)Work Experience:4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager