Role & responsibilities:

- Supervise and lead the Resident Service team, ensuring smooth day-to-day operations and high service standards.
- Build and maintain positive relationships with residents, promptly addressing concerns and ensuring resident satisfaction.
- Coordinate with the Resident Manager and cross-functional teams (Housekeeping, Maintenance, F&B;, Security) to ensure seamless service delivery.
- Oversee onboarding of current residents, community orientation, and resident engagement initiatives.
- Plan, allocate, and monitor daily tasks for the resident service team to ensure operational efficiency.
- Support the planning and execution of resident events, wellness activities, and community engagement programs.
- Ensure compliance with health, safety, hygiene, and emergency response protocols across the community.
- Maintain accurate records of resident requests, service resolutions, occupancy data, and operational reports.
- Monitor team performance, provide coaching, conduct regular reviews, and ensure continuous skill development.
- Supervise housekeeping, security, and other support staff, including duty rosters, attendance, and service quality.
- Oversee waste management practices, ensuring proper segregation, disposal,



and adherence to sustainability standards.
- Coordinate with external vendors, monitor service quality, verify invoices, and escalate issues when required.
- Conduct regular team meetings to review resident feedback, operational challenges, and service improvement initiatives.
- Prepare periodic reports on resident satisfaction, service performance, and operational metrics for management review.
- Perform additional responsibilities assigned by management while consistently demonstrating the organization's EPIC ValuesExcellence, Professionalism, Integrity, and Compassionin all interactions with residents, colleagues, and partners.

Preferred candidate profile:

Bachelor’s degree Preferred.
5 years of experience in a supervisory or team leader role
Fluency in local language preferred

Competencies:

- Ability to lead, guide, and support a team effectively.
- Handling disputes calmly and fairly.
- Making timely and sound operational decisions.
- Effective use of manpower, materials, and time.
- Ensuring services/products meet set standards.
- Clear and timely communication of updates and reports.
- Identifying underlying issues, not just symptoms.

📌 Operations Supervisor (Karnataka)
🏢 Lifebridge Group
📍 Karnataka