We are looking for a detail-oriented Shipping Agent with a background in BPO operations to support logistics and shipment-related processes. The role involves handling back-office operations, and documentation while ensuring accuracy and efficiency in daily tasks.
Key Responsibilities
- Managing & improving Customer Experience
- Managing SLAs, AHT, Utilization, Outliers, Attendance, and Attrition
- Client Management through effective SLA monitoring, query resolution and weekly connects.
- Employee Development & improvement of Employee satisfaction index
- Succession Planning
- Process and Productivity Improvements
- Performance reviews
- Work in collaboration with the Quality / Work force planning & HR teams
- Daily, weekly, and monthly reporting (Valuable knowledge of MS excel)
- Effective Floor Management during volume processing and TAT deadlines
Required Skills & Qualifications-
- Experience in BPO / BPS / back-office operations
- Good understanding of operational processes
- Proficiency in MS Excel (basic formulas, data handling)
- Strong data entry and documentation skills
- Good communication and attention to detail
- Basic knowledge of logistics or supply chain is an added advantage
📌 Logistics DM & Team Lead (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra
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