As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of leadership in filtration . Become part of our team. "}}" id="text-d788589472" class="cmp-text cmp-text--standard">

As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of leadership in filtration . Become part of our team.

Job Description

Role Summary

MPL and Customer Service Team Leader is responsible for executing and continuously improving MPL (Materials Planning Logistics) operations within MHXX. The role ensures alignment with global supply chain strategies while driving operational excellence in forecasting, inventory management, logistics planning, and customer service. This position plays a key role in enabling end-to-end supply chain visibility, optimizing service levels. The role requires cross-functional collaboration with key internal and external stakeholders, including GBTS, Customer Service, and 3PL providers, to drive operational efficiency, innovation, and customer satisfaction

Main Tasks

Strategy Continuous Improvement

- Define and execute the MPL strategy for MHXX in alignment with global supply chain and business priorities.
- Drive continuous improvement and innovation across all MPL processes to enhance efficiency, reduce costs, and improve service levels.

Inventory Performance Management

- Develop and implement inventory strategies for MHXX Distribution Centers.
- Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
- Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.

End-to-End Supply Chain Execution

- Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
- Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.




- Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
- Partner with GBTS (Global Business Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
- Cooperation with the BU / Sales and implementing/adopting global standards.

Customer Service Stakeholder Management

- Lead the Customer Service team to drive customer-centric strategies, ensuring timely order fulfillment and proactive communication.
- Develop and implement service level agreements (SLAs) for Customers, Suppliers (both, internal and external) and other functional departments.
- Manage operational relationships with 3PL providers and participate in Business Reviews to ensure service levels and operational efficiencies are met.

Planning SIOP Management

- Lead forecasting, inventory management and logistics planning processes, ensuring its alignment with financial and operational goals.
- Facilitate and actively contribute to the SIOP (Sales, Inventory Operations Planning) process by coordinating cross-functional inputs from Sales, Marketing, and Operations.

Digitalization Data Integrity

- Ensure the integrity of data processing and intake to enable accurate forecasting, planning, and reporting.
- Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement.

Performance Reporting

- Monitor key performance indicators (KPIs) and provide regular updates to senior leadership on supply chain performance.

Leadership Organizational Development

- Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, Analysts, and IT Project Managers.
- Foster a culture of accountability, innovation, and excellence within the team. Build organizational capability through succession planning, skills development, and cross-functional collaboration.





Job Requirements (Qualifications, Skills, Experience, Competencies)

Qualifications

- Bachelor s degree or comparable qualification in Business Administration or Industrial Engineering with a Logistics focus
- Masters level Qualification will be an added advantage.

Functional Skills

- Material Planning and standard implementation (process lead as an advantage)
- Multiple Project Management Implementation including digitalisation and customer onboarding
- Proven Experience in driving results improvement

Experience

- A minimum of 5+ years of experience in supply chain, logistics, or operations roles with team management experience
- Proven expertise in inventory management, customer service integration, and end-to-end supply chain operations.
- Experience in managing partnerships with technology providers (GBTS) and customer service organizations in a global setting.
- Strong financial and business acumen with the ability to translate operational strategies into measurable results.
- Proficiency in supply chain management systems, ERP platforms, and data analytics tools.

Competencies

- Strong proficiency with Microsoft Suite, particularly Excel and PowerPoint
- Solid verbal and written communication
- Analytical thinking problem solving
- Willingness to stay updated with the latest market trends and customer demands

Are you full of ideas Are you keen to take on responsibility and really achieve something Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects all of which awaits you here. "}}" id="text-9b159c6151" class="cmp-text cmp-text--standard">

Are you full of ideas Are you keen to take on responsibility and really achieve something Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects all of which awaits you here.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Team Leader (Karnataka)
🏢 Mann And Hummel Filter
📍 Karnataka