Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs

- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Agent and ADM learning journey
- Conducting GID s and IID s
- Conducting PRP and FOD as and when required

Conducting training in blended delivery format

Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings

Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

Manager-trainer to drive adoption of the digital learning platform across all roles

Responsible for driving digital assessments amongst Agents and ADMs

Responsible for driving self-learning among Agents and ADMs

Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

Responsible for delivering all training adhering to the training calendar designed

Responsible for driving business performance of all learners

Responsible to drive attendance to all training sessions

Responsible to capture attendance in TMS/ELM within the stipulated time defined

Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

Responsible to plan travel for training sessions in various locations as required

Look after training logistics

- Schedule training sessions
- Ensure wider participation of agents in programs
- Ensure set-up of SMART Classroom is in place before commencing a session





Monitor progress of agents on a continuous basis

- Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
- Ensure that agents follow moral and ethical standards when dealing with clients
- Monitor Agent development

Update training material

- Review present training material
- Scan workplace
- Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

MEASURE OF SUCCESS:

Participant feedback

Number of days of training

Customer survey rating

Pass percentage of agents

Digital adoption / adoption of digital learning platform

Pass percentage of Agents in IRDA exams

Attendance of Agents and employees in training sessions

Activating agents month-on-month against the target

Compliance on IRDA requirements

Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM

Reduction in training cost

Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES

Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4

Learning ability

Logical thinking

Must be able to motivate agents

Should be self motivated, self starter

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Training (Uttar Pradesh)
🏢 Axis Max Life Insurance
📍 Uttar Pradesh